Why is my account locked?

For security purposes, your account will be locked after multiple unsuccessful login attempts. This measure is in place to protect your personal information and prevent unauthorized access.

• If you find yourself locked out of your account, the first step is to wait for a period of 15 minutes. After this time has elapsed, you can attempt to log in again. This brief waiting period allows the system to reset your login attempts and may resolve the issue.
• However, if your account remains locked even after waiting, it is important to seek help. You can reach out to the IT Help Desk for assistance with unlocking your account. You can contact them via email at [e-mail] or by calling the support line at 1-800-555-1234. The Help Desk team is available to assist you and ensure that you regain access to your account as quickly as possible.