If the updates you made in JDXpert aren’t showing in your HR system, here are a few quick steps you can try before reaching out to Support.
✅ 1. Make Sure Your Job Description is Published
Only published job descriptions will sync.
Check this:
Is the job still in Draft or Pending Approval?
If yes, complete the approval steps and publish it first.
If your update is still in workflow, the sync won’t run yet.
🕒 2. Give It a Few Minutes
Most updates don’t sync instantly.
If your change was made recently, wait a few minutes and refresh your HR system to check again.
🧠 3. Double-Check Key Details
These small things often cause sync delays:
All required fields are filled out
You are updating the correct job/role
No one else is editing the job at the same time
🔁 4. Try a Manual Sync (If Available)
Depending on your setup, you may see an option called “Resync” on the job record.
Click it once to send your update through again.
If you don’t see this option, that’s okay — move to the next step.
🧑💼 5. Check With Your HR/Systems Contact
If the job still isn’t syncing, reach out to your internal HR Ops or HRIS contact first.
They can quickly confirm if it’s a one-off issue or something affecting others.
📩 Still Need Help?
We’re here for you!
Submit a Ticket!
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